[PLUG] [OT] Help Desk software in Open source

Vivek Khurana hiddenharmony at gmail.com
Wed May 13 09:53:29 PDT 2009


On Wed, May 13, 2009 at 6:55 PM, Nikhil Kala <nikhilrkale at gmail.com> wrote:

> Hello All,
>
> Does any one know any open source software which is used for help desk
> purpose.
>
> I am looking for feature like,
> 1) Ticket raising feature by user
> 2) acknowledgment to user after his problem or query has been replied by
> email.
> 3) Knowledge management system for reference to user.


 OTRS
 RT
 Bugzilla

 In that order. Advantage of OTRS is that we have a version of OTRS known as
OTRS::ITSM which is ITIL certified, so if you need ITIL certified solution.

regards
Vivek

-- 
The hidden harmony is better than the obvious!!


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